FAQs

Certainly! We have a section dedicated to products sorted by skin concern, so be sure to check that out as well for more tailored recommendations. Additionally, If you're unable to find what you are looking for, we recommend reaching out to our customer support team. You can find their contact information on our website.

Unfortunately, we're sorry but right now we do not offer samples. However, we have 365 Days Return Policy as if you don't like so you can return it beside we have a detailed product descriptions and reviews on our website to help you make an informed decision. If you have any specific questions or concerns, please don't hesitate to reach out to our customer support team.

Our recommendation is to store our products in a cool, dry area that is shielded from direct sunlight. Please note that all of our products come with instructions for usage after opening.

At our company, we value the safety of our customers, which is why we are dedicated to preventing the distribution and sale of counterfeit products or items sold through unauthorized retail channels.

Unfortunately, we are unable to guarantee the authenticity or integrity of any products or packaging that have not been purchased directly from us. To ensure your safety and to obtain the intended benefits of our products and technologies, we highly recommend purchasing only directly from us.

Before placing your order, please make sure to review all the information and contents carefully to ensure their accuracy. Once an order is placed, it cannot be modified. We allow cancellation requests within 1 hour of the order being placed and within our service hours (Monday-Friday, 9:30 AM-5 PM EST/GMT). While we cannot guarantee cancellations, we will try our best to accommodate them where possible. Please note that we have limited support on weekends and public/bank holidays.

If you're not satisfied with your purchase made on the Urapra website, we apologize for any inconvenience caused. We offer returns for any unwanted products that are at least 50% full within 365 days (1 year) of the purchase date as indicated on your invoice or receipt. Please note that bundled or set items must be returned in their entirety to be eligible for a refund, and shipping fees and final sale products are non-refundable. You can find more information about our Return Policy and instructions for returning products on our website.