Exchange and Refund Policy
At Urapra, we are dedicated to ensuring your complete satisfaction with every purchase made through our store. We understand that there may be instances where a product doesn't meet your expectations, and we're here to assist you with any exchange or refund queries. Please review our Exchange and Refund Policy carefully to understand your rights and options:
Exchange Policy:
We offer exchanges on products that are defective, damaged, or incorrectly shipped.
To qualify for an exchange, please contact our customer service team within 3 days of receiving your order.
Eligible products for exchange must be unused, in their original packaging, and accompanied by proof of purchase.
Once your exchange request is received and the product's eligibility is confirmed, we will provide further instructions on the exchange process.
Refund Policy:
If you are not satisfied with your purchase made through the Urapra website we are happy to let you know that you can return any unwanted products that are at least 50% full within 100 days from the date of purchase as stated on your invoice/receipt.
We aim to refund you within 3 business days of the product being returned to Urapra.
Exceptions:
Shipping fees and product(s) listed as Final Sale are non-refundable.
To initiate an exchange or refund, please reach out to our customer service team at urapra@gmail.com | Contact on Whatsapp: +92-312-171-9898 with your order details and reason for exchange or refund.
Our dedicated customer service team will assist you through the process and address any questions or concerns you may have.
At Urapra, we stand behind our products with a 100% money-back guarantee, ensuring your satisfaction and a seamless shopping experience. If you have any inquiries or require further assistance regarding our Exchange and Refund Policy, please don't hesitate to contact our customer service team. Thank you for choosing Urapra for your skincare needs
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