Ordering Process at Urapra Store

Ordering from Urapra's online store is a seamless and straightforward process, designed to provide you with a hassle-free shopping experience. Follow these simple steps to place your order:

  • Browse Products:
    Explore our wide range of skincare essentials, including cleansers, moisturizers, serums, and sunscreens, on the Urapra website.

  • Select Items:
    Once you've found the products you wish to purchase, simply add them to your cart by clicking the 'Add to Cart' button.

  • Review Cart:
    Review the items in your cart to ensure everything is correct. You can adjust quantities or remove items if needed.
  • Proceed to Checkout:
    Click on the 'Checkout' button to proceed to the checkout page.
  • Enter Shipping Details: Provide your shipping address and any other necessary information required for delivery.

  • Choose Payment Method:
    Select your preferred payment method from the available options, including credit/debit card, PayPal, or other secure payment gateways.

  • Place Order:
    Review your order summary and total amount before finalizing your purchase. Once you're satisfied, confirm your order by clicking on the 'Place Order' button.

  • Order Confirmation:
    After placing your order, you will receive an email confirmation containing details of your purchase and estimated delivery time.

  • Track Your Order:
    Keep track of your order's status by using the provided tracking information to monitor its journey until it reaches your doorstep.

Order Cancellation Policy:

At Urapra, we understand that circumstances may arise where you need to cancel your order. We aim to accommodate your requests to the best of our ability. Here's how you can cancel your order:

  • Before Shipment:
    If you wish to cancel your order before it has been shipped, please contact our customer service team as soon as possible. We will do our utmost to process your cancellation request promptly.

  • After Shipment:
    Once your order has been dispatched, it may not be possible to cancel it. However, you can still reach out to our customer service team, and we will assist you in finding a suitable solution.
  • Cancellation Procedure:
    To cancel your order, please contact our customer service team via email or phone, providing your order details and the reason for cancellation. Our representatives will guide you through the process and ensure that your request is handled efficiently.

  • Refund Process:
    If your order qualifies for cancellation and a refund, we will initiate the refund process promptly. Please note that it may take some time for the refunded amount to reflect in your account, depending on your payment method and financial institution.